If the client shows no routes, return to the account overview and check whether the plan has taken effect, then run “Update subscription” in the client. If the list is still empty, delete the empty item you just imported, copy the complete subscription from the panel again, and re-import it. Do not treat the example address as a real subscription or copy only part of a link.
If routes appear but cannot connect, disconnect the current route and try another route in the same region. Before switching, wait until the client has fully returned to a disconnected state to avoid rapid clicks before the status refreshes. If other tools that alter the network connection are running on the device, exit them first and let the PvVPN client establish the connection alone.
If the client shows Connected but only one target service will not open, switch to a route that matches the service’s region and restart the target app or browser page. Services may assess the exit region, login environment, and session state differently, so “the route is connected” and “the target service’s current session has refreshed” are separate checks.
If the connection stops responding after some time, disconnect and reconnect the original route first; switch routes only if the problem remains. Do not repeatedly import the same subscription or reinstall the client. Most basic issues can be isolated in sequence by checking the plan status, updating the subscription, selecting another route, and refreshing the target session.
This page covers only the shortest path needed to get started. For IP risk controls, regional assessment, streaming output, API calls, command-line use, the differences between IDE plugins, and more systematic troubleshooting, continue with the complete AI Tools access guide. To review plan rules, return to the plans page; to check coverage, open the routes page.